At Kobi Q Sauces, we take pride in delivering bold, high-quality flavors straight to your doorstep. Because our products are food items, we have specific guidelines regarding returns and replacements to ensure the highest standards of safety and quality for all of our customers.

1. Returns & Refunds
Due to food safety regulations and the perishable nature of our products, we do not accept returns or offer refunds on any food items (sauces and dry rubs). All food sales are final.

2. Damaged or Broken Items in Transit
We package every order carefully to make sure it arrives safely, but we know accidents can occasionally happen during shipping. If your order arrives damaged, broken, or leaking:
We will gladly replace it at no extra cost to you.
To be eligible for a replacement, please contact us within 7 days of delivery.

3. How to Request a Replacement
If your package was damaged in transit, please send us an email with the following details so we can process your replacement quickly:

Your Order Number
A brief description of the issue
A photo or video showing the damaged or broken items and the packaging they arrived in
Send your request to our support team, and we will get a fresh batch headed your way right away!